Frequently Asked Questions

General questions

• What is the address of Cusco Moto Tour Peru?

Our office is located in Calle Saphi 592 Cusco – Peru.

• Do you have other branches elsewhere in Peru?

We run our business and the majority of our tours from our main office in Cusco. But we do have an agency and workshop near Lima (San Bartolo). So it is possible to start and/or end your motorcycle tour there. If you want to use this option, please contact us. 

• What are the opening hours?

We are open from Monday to Saturday from 8.30 am to 8.00 pm. From 1.30 pm to 2 pm we are closed for lunch.

• How do I contact Cusco Moto Tour Peru?

There are several ways to get into contact with us for any type of question you have.
- Via our website with the contact us form or just click here.

- By telephone: our office: (51 84) 227025
  mobile (Spanish): (51 84) 984 681167
  mobile (English): (51 84) 940 477344

- By email: This email address is being protected from spambots. You need JavaScript enabled to view it.
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Booking tours and renting motorcycles/cars

• How do I book a tour or rent a motorcycle/car?

If you see a tour that you like, or you want to rent a motorcycle or car, you need to contact us. You can do this via the website with the contact us form, by email or phone. Please provide us with information like which tour, how many persons, which date, what type of motorcycle/car you want to rent. And all other special requests, or other information that seems relevant for your desired tour, just let us know. We will contact you very soon to inform you about the availability and possibilities of your request.

• I have special requests on my tour. What is possible?

On the website you find a lot of suggestions and options on our tours. Still you might have special requests which are not offered on the website. Please contact us about your special desires and we will see what we can do. We will always do our very best to help you in the best way we can.

• How do I make a payment?

If you book a tour or rent a motorcycle/car you can pay via our website. After we have completed all the aspects of your tour/rental, set the amount to pay and you accept the service, then we can proceed to the payment. There are three options:
- Payment with your VISA credit card using our website. Please click the VISA button which you can find at the bottom of this page or at the bottom of the homepage.
  Please note there is a 5% surcharge on this transaction.
- Transfer the money to our bank account:
  Banco de Crédito del Peru
  Bank account number: 285-28863924-1-44
  Name beneficiary: Juan Carlos Romero Zavaleta
  Swift code: BCPLPEPL
  Please note that possible bank charges are for your account.
- Transfer the money via Western Union
  Name beneficiary: Juan Carlos Romero Zavaleta
  Please note that possible bank charges are for your account.

• Do I need to make an advance payment?

Yes, we would like to receive 50% of the total amount in advance of the tour. The remaining part and the deposit can be paid in our office at the day you start your tour. If there is less the 4 weeks time remaining before the tour we would like to receive 100% of the amount.

• Can I cancel a tour?

Yes, it is possible to cancel the tour. Valid reason?
Our cancellation policy works as follows:
- In case of cancellation 1 month or longer before the tour you get 100% of your money refunded.
- In case of fifteen days up to one month before the tour you get 50% refunded.
- Eight days to fourteen days before the tour you will get 25% refunded.
- In case you cancel one week or shorter before the tour are not entitled to any refund.


During your tour

• What is the procedure for picking up the motorcycle?

When you start your tour you come to our office. You will fill in the rental contract and pay for the rental and the deposit. In case you did a prepayment you just pay the remaining part and the deposit. We will give you the equipment for your trip, give instructions about your tour and for handling the motorcycle and road directions and maps if desired. Finally we will make a video of the state of the motorcycle and the mileage and then you are ready to go.

• What is the procedure for returning the motorcycle?

We will review the state of the motorcycle and the equipment and check the mileage. When everything is in order we will return your deposit.

• What if problems occur during the trip?

Although we hope your tour will go without any problems or worries, problems could occur. On our tours there is an adventure guide who can help and look for a solution. If you have rented a motorcycle and there is no adventure guide with you, you will have to call to the office for any kind of problem that occurred. We always provide you with our contact details before you leave our office. We will do our best to find a solution so you can continue your tour.


Rental conditions

• What kind of driving license is required?

If you have the Peruvian nationality you will need a motor driving license. If you are a foreigner you need a motor driving license from your home country. Next to that we strongly recommend that you bring an international driving license. The road conditions, traffic conditions and weather conditions in Peru are likely to be different then in your home country. Therefore good motor driving skills are recommended.

• What is covered by the insurance?

If you rent a motorcycle with us, the standard insurance which is included in the rental price is the so called SOAT. This is the minimum insurance obligated by Peruvian law and it covers physical injuries to the driver, passenger and third people.

Damage to the motorcycle is not covered. It is possible to take an additional insurance. In this case 70% of the cost on damage to the motorcycle is covered by the insurance and 30% is for your own expense. In case the damage is less than 300 USD, all cost is for your own expense. Damage to third parties is not covered.
We have two types of these additional insurances: One for trips from 1 day until 4 days, which cost 20 USD per day. And one for trips of 5 days and longer which start from 400 USD.

We recommend, especially for longer tours, that you take insurance with international cover in your home country, so you are well insured.

• Do I need to pay a deposit?

Depending on the type of motor cycle, quad or car you rent you will have to pay a deposit. This can be done with a pre-authorization on your VISA card. The amount of the deposit will be blocked on your VISA card. On return of your trip this amount will be unblocked again. An alternative is to pay the deposit with cash.

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